1. Availability & Booking – FAQ
Do you have availability for [specific dates]?
Our availability is live on our website. You can easily check available cars for your preferred dates, times, and pick-up/return locations, and proceed with booking directly online.
How can I book a car online?
It’s very easy! Just visit this page and enter your correct dates, times, and collection/return locations (Larnaca Airport, our office, or anywhere in Cyprus using My Location on Google Maps).
Can I modify or cancel my booking?
Yes, you can easily manage your booking yourself on this page. You can also contact us by email, phone, or through the contact form here.
Please note that our cancellation policy applies.
Is it possible to extend my rental after it starts?
Of course! Just contact us here to check if your car is available for the new dates. If it is, you can make the payment and we’ll update your rental agreement accordingly.
Can I rent a car one-way (e.g., pick-up in Larnaca, return in Paphos)?
Yes, we offer one-way rentals. Simply use the Google Map in our booking form to select your correct pick-up and return locations. Our system will automatically calculate and add a custom location fee based on the distance from our office.
How far in advance should I book?
We recommend booking your car as soon as you book your flight tickets — this way, you’ll have more car options and better prices. However, you can also book last-minute, even for same-day rentals!
When will I receive confirmation after booking online?
Within 12 hours of completing your online reservation, you’ll receive a second message via email, WhatsApp, Viber, or Telegram confirming your booking details, collection instructions, and payment information.
If you need immediate confirmation, feel free to call or message us on WhatsApp or Viber at [+357 99415889]between 07:00 and 23:00.
I will be arriving in Cyprus on a day which I believe is a holiday. Are you operational on holidays?
Yes, we operate 24/7/365, which means we will provide you with the car you need at any time of the day or night, any day of the year.
Is a deposit required for renting a vehicle?
No, but a valid credit card is required for excess and no-shows fees. You can always cancel your reservation 48 hours before car pick up. In case of a no-show, we will charge you on the card you provide upon reservation.
Will my luggage fit inside the rented car?
We can provide the dimensions of the car boot for your reference, but we cannot guarantee that all your luggage will fit. This greatly depends on the specific car you rent and the volume of luggage you have
2. Pricing & Charges – FAQ
What is included in the price?
Our prices include unlimited mileage, VAT (tax), CDW insurance with a small excess (which you can reduce by paying a little extra), 24/7 customer support, and delivery/return at Larnaca Airport.
Are there any hidden fees?
Absolutely not. We are 100% transparent with our pricing — no hidden fees, ever. You can see this reflected in the many positive reviews we’ve received over the years.
Are taxes and insurance included?
Yes, CDW insurance with a small excess (which you can reduce by paying a little extra) and 19% VAT are always included in the rental price.
Do you charge extra for young drivers?
No, we don’t charge any young driver surcharge. However, please note that our insurance is valid only for drivers aged between 25 and 69 years old.
Are there additional fees for late returns?
If you’re running late, please contact us as soon as possible. If the car is not rented immediately after your return time and is available, we’ll be happy to offer a late return free of charge.
Are there extra charges for pick-up/drop-off at Larnaca Airport?
No, airport collection and return are included in the rental price. Please note, for collections or deliveries at the airport outside our working hours (see here), an additional surcharge will be applied.
Are there any available coupons or discounts?
Yes! We offer a 10% discount for all our repeat customers (contact us for discount code), and a 5% discount for prepaid reservations (just choose this option during the booking process and discount applied automatically).
3. Insurance & Deposit – FAQ
What kind of insurance is included?
Our rentals include CDW (Collision Damage Waiver) insurance with a small excess, which you can reduce by paying a little extra.
Please note: Insurance is valid only in the Republic of Cyprus and does not cover driving in the occupied northern part of the island.
Do you offer full insurance with 0 excess?
No, we don’t offer full insurance with zero excess. However, you can reduce the excess to a very small amount depending on the car category by paying a small additional fee.
What is the amount of the security deposit?
We do not require a deposit. However, please note that the amount of the insurance excess (which depends on the car category) should be available on your credit or debit card in case of an accident or damage caused to our vehicle.
When will the deposit be refunded?
We don’t take a deposit. However, the excess amount is temporarily blocked on your credit card and will be unblocked immediately after the car is returned in the same condition as delivered and with the same fuel level.
What happens if I damage the car?
We don’t profit from repairing damage caused by customers — you’ll only be charged the cost price of the repair, up to the maximum excess you selected when booking.
Please note: Insurance is not valid in certain cases, such as driving under the influence, off-road driving, participating in races, and more. In these cases, you may be held responsible for the full value of the car.
For full details, please refer to our Terms & Conditions.
Is tire and glass protection included?
Tire and glass protection is not included in CDW or SCDW. However, if you choose PCDW, it is included.
When insurance might not be valid?
Insurance in a car hire scenario may not be valid under certain circumstances. These can vary based on the rental company’s policies and the laws of the country where the car is rented. However, common situations where insurance might not be valid include:
Violation of Rental Agreement: If the renter violates terms of the rental agreement, such as unauthorized drivers operating the vehicle, driving under the influence of alcohol or drugs, or using the car for illegal purposes.
Unreported or Unauthorized Drivers: If someone other than the drivers listed in the rental agreement is driving at the time of the accident.
Off-Road Driving: If the vehicle is used on roads or terrain not permitted by the rental agreement, like off-road driving in a non-off-road vehicle.
Out of Area Use: If the car is driven in an area or country not covered by the rental agreement or insurance policy.
Negligent Behavior: Accidents or damages caused by reckless driving or failure to adhere to driving laws and regulations.
Failure to Report an Accident or Damage: Not reporting an accident or damage to the rental company or to the police (if required) can invalidate the insurance.
Expired Rental Period: If the damage or accident occurs outside of the agreed rental period and the renter did not extend the rental legally.
Non-Payment of Insurance Premiums: If the renter chose additional insurance but did not pay the required premiums.
Excluded Damages: Certain types of damages may be excluded from the policy, such as interior damage, damage to tires and undercarriage, or loss of personal items.
Failure to Follow Procedures: Not following the procedures for claims as outlined in the insurance policy, such as obtaining necessary documentation or contacting the insurance company in a timely manner.
It’s important for renters to thoroughly read and understand the rental agreement and insurance policy, including all terms and conditions, to ensure they are adequately covered and to know what actions or situations might invalidate their insurance coverage.
4. Driver Requirements
What is the minimum and maximum age to rent a car?
Minimum driver’s age must be 25 & maximum 69 years.
Do I need an international driving permit?
No, as long as the driver produces a valid driving license from their country, it will be valid. However, kindly note the following requirements for being able to drive our rental cars: The driver’s license must be at least 3 years old according to the driver’s age and driving license issue date. The driver’s license must be written in English or Latin alphabet.
Can someone else drive the car?
Only drivers listed in the rental agreement are allowed to drive our cars. If you’d like to add an additional driver, please contact us in advance so we can update the agreement.
Can I add an additional driver?
Yes, the first additional driver is included in the rental price. We recommend adding the additional driver during the booking process and uploading their driving license (both sides) and passport or ID card.
What is excess?
In the context of a rent-a-car or car rental business, “excess” refers to the amount that the renter is responsible for in the event of damage to or theft of the rental vehicle. This term is most commonly used in the insurance aspect of car rental. Here’s a bit more detail:
1. Excess Amount: This is the maximum amount that a renter would have to pay if there is any damage to the rental car. For example, if the excess is set at €500 and the damage costs €1500, the renter would only be responsible for the first €500, and the insurance would cover the rest.
2. Excess Reduction: Many car rental companies offer an excess reduction option for an additional fee. By paying this fee, the renter can reduce the excess amount they would be liable for in case of an accident or damage. This is a form of supplementary insurance.
3. Importance for Renters: Understanding the excess amount is crucial for renters to gauge their potential financial liability. It’s a key factor in the overall cost of renting a car, especially when considering different insurance options offered by the rental company.
4. Variations by Country and Company: The terms and conditions, including the excess amount and options for reduction, can vary significantly depending on the country and the individual rental company’s policies.
5. Collision Damage Waiver (CDW): Often, car rental prices include a Collision Damage Waiver, which limits the renter’s liability to the excess amount. However, it’s important to read the terms carefully, as certain types of damage might not be covered.
In summary, “excess” in car rental is essentially the renter’s financial liability in case of damage to the vehicle, and it’s a critical factor to consider when choosing a rental car and the associated insurance coverage.
5. Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express (credit or debit cards), bank transfers (funds must arrive in our account before car collection), PayPal and cash.
Can I pay with a debit card or cash?
Yes, we do accept cash on delivery. However, a valid credit or debit card in the main driver’s name is still required to cover the excess amount.
Please note: For deliveries outside working hours, we only accept prepaid bookings.
Do I need to pay in advance?
Yes, payment is required in advance upon car collection. However, if you choose to prepay online during the booking process, you’ll receive a 5% discount.
Is pre-authorization required?
Yes, a pre-authorization is required to cover the insurance excess. This amount will be temporarily blocked on your credit or debit card and released after the car is returned in the same condition.
Is it possible to rent the car with a Debit Card, not a Credit Card?
Yes, both Debit and Credit Card can be used to rent a car. However, please ensure that you have enough money in your account to cover your rent and excess.
Could you generate an invoice to be sent to my Company?
Certainly, we can issue an invoice billed to your company.
6. Pick-up & Drop-off
Do you offer delivery/pick-up at the airport or hotel?
Of course! We offer 24/7 delivery and pick-up anywhere in the Republic of Cyprus, including airports, hotels, and private addresses.
Just make sure to choose the correct dates, times, and locations during your reservation, and your car will be delivered right to your door.
Can I pick up/drop off the car outside working hours? Will your airport office be open at that time?
We offer personal car collection and delivery services directly at the entrance of Larnaca Airport, available 24/7. Please note, for services requested outside of our standard working hours, which are automatically identified on the booking form, an additional fee of €25 for delivery and €25 for collection will be charged.
What if my flight is delayed?
Don’t worry — if you’ve provided your flight number, we will monitor your flight and be there when you arrive.
If your luggage is lost or you’re delayed for any other reason, please inform us immediately via mobile, Viber, or WhatsApp [+357 99415889].
Please note that without any further instructions from you, we will wait for up to 1 hour after your flight has landed.
Where do I return the car?
You must return the car to the location you selected and we confirmed during your reservation — this will also be clearly stated in your rental agreement.
If you wish to change the return location, please contact us in advance and we’ll do our best to accommodate your request, if possible.
Are you going to wait for me with my booked car in Larnaca Airport?
We always monitor your flights and wait for our clients with rented cars just outside the Departures Hall of the Larnaca Airport. Please remember to call us when you will be coming out.
Don’t forget: once you get your luggage, go up one level to the departures area, exit, and give Us a call. We’ll be there in a few minutes.
Can you deliver my car to our address outside Larnaca area?
Yes, we also deliver cars outside the Larnaca area. Any extra delivery charges will be calculated automatically during the online reservation process.
Please make sure to use the “Your location on Google Map” feature when searching for available cars on our website, and mark the correct point on the map so we can deliver the car to the right address.
What if I return the car earlier than planned?
You can return the car earlier without any problem and without penalties, but please make sure to inform us in advanceso we can arrange for collection.
Please note that no refund can be provided for early returns.
7. Car Features & Types
What types of vehicles do you have?
We offer a wide range of vehicles to suit every need — from mini, economy, compact, standard, and SUVs, to 4x4s, convertibles, minibuses, and even luxury cars.
Do your cars have automatic or manual transmission?
We offer both automatic and manual cars. The transmission type is clearly shown during the first step of the booking process.
Do you offer child seats or GPS?
Yes, baby and child seats are included in the rental price. GPS devices are available for €1 per day.
Please remember to select your extras during the booking process to ensure availability.
Do your cars have A/C?
Yes, all our cars are equipped with premium, working AC.
Are winter tires or snow chains provided?
No, we do not provide winter tires or snow chains.
Will my car be equipped with a GPS unit that accepts English language?
Yes, all our GPS units accept English language. Furthermore, the GPS units also accept a number of other languages, include Russian, Arabic, Spanish, French and many more.
8. Driving Restrictions
Can I drive to the occupied north part of Cyprus?
As for traveling to the northern part of Cyprus, many of our customers choose to go there, and you are welcome to do the same. However, please be aware that our insurance coverage does not extend to this region. You will need to purchase insurance at the border. While in northern Cyprus, you will be responsible for dealing directly with the local insurance company, as we are unable to provide assistance should any issues arise.
Please note that our insurance is not valid on the occupied north part of Cyprus. Therefore, you will be fully responsible for the car if you cross into the northern occupied side of Cyprus.
Can I take the car off-road?
No, off-road driving is not allowed, and please note that insurance is not valid in such cases.
Are there mileage limits?
You can drive an unlimited number of miles/kilometers in our rental car.
Can I take the car on a ferry?
No, taking our cars on a ferry is not allowed.
9. Emergency & Support
What should I do in case of a breakdown or accident?
You can reach us anytime at our 24/7 emergency number: +357 99415889.
Do you offer 24/7 roadside assistance?
Yes, we provide 24/7 roadside assistance. If the car breaks down, we will replace it as soon as possible.
However, for issues caused by driver error — such as a dead battery from leaving the lights on or a damaged tire — assistance will be provided with an additional charge.
Who do I contact if something happens?
You can reach us anytime at our 24/7 emergency number: +357 99415889.
For non-urgent matters during office hours, you can also call +357 24627777
10. Other Policies
What is your fuel policy?
Our fuel policy is full to full — you receive the car with a full tank and should return it the same way.
Please make sure to refuel no more than 13 km from the return location, as we deliver our cars fully refueled just before handover.
Can I smoke in the car?
No, smoking of any kind is strictly prohibited in all our vehicles. If we detect a cigarette smell upon return, we will need to perform a wet cleaning and a cleaning fee will apply — out of respect for all our customers.
Can I travel with pets?
Yes, you can travel with pets, but they must be kept in proper travel carriers. Please ensure the car is returned clean and without damage to avoid any cleaning fees.
Do you charge for cleaning if the car is returned dirty?
No, we don’t charge for normal dirt from everyday use. However, if the car is returned excessively dirty (e.g., salt stains on seats, strong cigarette odor, or anything requiring deep or wet cleaning), a cleaning fee will apply.