GDPR

Privacy Policy – Sure Drive Car Rentals Ltd

KM Sure Drive Car Rentals Ltd cares about your privacy. We are committed to ensuring that your personal data is protected and handled in accordance with the EU Regulation (EU) 2016/679, implemented on 25 May 2018, known as the General Data Protection Regulation (GDPR).

Who we are

KM Sure Drive Car Rentals Ltd is a car rental company based in Cyprus.
Our offices are located at:

Aram Kalaitzian 9, Larnaca 6040, Cyprus

We aim to provide excellent customer service and a pleasant experience when using our vehicles and services.

What personal data we collect

We may collect and process the following personal data:

  • Your name and date of birth
  • Contact information (address, telephone number, email address)
  • Emergency contact details
  • Driving licence number and passport details
  • Photographs you provide (e.g. identification or driving licence)
  • Vehicle rental information
  • Payment details (including credit/debit card information)
  • Account details and marketing preferences
  • Information about relevant health conditions (where necessary)

How we use your personal data

We use your personal data for the following purposes:

  • To process your enquiries and provide customer support
  • To enter into and manage rental agreements
  • To communicate important information related to your booking or rental
  • To assist emergency services in case of an incident
  • To comply with legal and regulatory obligations
  • To protect our business interests (e.g. unpaid invoices, legal claims)
  • To send marketing communications (only where permitted or with your consent)
  • To accommodate special requirements (including health-related needs)
  • To improve our services through analytics and internal statistics (with consent where required)

Data retention

We retain your personal data only for as long as necessary:

  • Marketing data: up to 3 years after your last interaction or consent
  • Rental records: up to 3 years after vehicle return
  • Customer service queries: up to 3 years
  • Complaints: up to 3 years
  • Legal obligations / disputes: for the duration of the case and up to 3 years after its conclusion

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Ensure proper website functionality
  • Analyse website usage
  • Personalise content and advertisements

You can manage or disable cookies at any time through your browser settings or by selecting “Change Settings” on our website.

Your rights

Under GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Object to processing
  • Withdraw consent at any time
  • Restrict processing
  • Receive confirmation of processing
  • Request your data in a structured, machine-readable format

You can also unsubscribe from marketing communications at any time by following the instructions in our emails.

Contact

If you have any questions regarding this Privacy Policy, please contact us:

KM Sure Drive Car Rentals Ltd
Aram Kalaitzian 9, Larnaca 6040, Cyprus
📧 [email protected]
📞 +357 2462777