What are the age requirements for hiring a car?
Minimum driver’s age must be 25 & maximum 69 years.
Are there additional airport charges for collecting and delivering the car from the Larnaca airport, or are these included in your rental pricing?
Our pricing already includes Larnaca airport delivery and collection charges. We deliver and collect our rental cars adjacent to the Larnaca Airport entrance. Please note, for collections or deliveries at the airport outside our working hours (see here), an additional surcharge will be applied.
Does Sure Car Rentals Ltd allow me to drive in the north side of Cyprus?
As for traveling to the northern part of Cyprus, many of our customers choose to go there, and you are welcome to do the same. However, please be aware that our insurance coverage does not extend to this region. You will need to purchase insurance at the border. While in northern Cyprus, you will be responsible for dealing directly with the local insurance company, as we are unable to provide assistance should any issues arise.
Please note that our insurance is not valid on the occupied north part of Cyprus. Therefore, you will be fully responsible for the car if you cross into the northern occupied side of Cyprus.
Is my Australian Driver’s License sufficient for driving in Cyprus, or do I need to apply for an international license?
Yes, so long as the driver produces a valid driving license from their country, it will be valid. However, kindly note the following requirements for being able to drive our rental cars:The driver’s license must be at least 3 years old according to the driver’s age and driving license issue date. The driver’s license must be written in English or Latin alphabet.
Are you going to wait for me with my booked car in Larnaca Airport?
We always monitor your flights and wait for our clients with rented cars just outside the Departures Hall of the Larnaca Airport. Please remember to call us when you will be coming out.
Can I add an additional driver for a single car hire?
Yes, the first additional driver is included in the price of the rented car.
Can you deliver my car to our address outside Larnaca area?
Yes, we also deliver our cars outside the Larnaca area, extra charges will apply automatically on our website during your reservation process.
I intend to pay cash on delivery. Is this method of payment accepted by you?
Yes, of course we accept cash on delivery. However, please note that we require a valid credit/debit card issued from the main driver’s name to cover excess.
I may need to drop the car off at the airport as early as 5.30 am. Will your airport office be open at that time?
We offer personal car collection and delivery services directly at the entrance of Larnaca Airport, available 24/7. Please note, for services requested outside of our standard working hours, which are automatically identified on the booking form, an additional fee of €25 for delivery and €25 for collection will be charged.
How do I confirm my reservation?
Within 12 hours of making your online reservation, you will receive a second email or a message via WhatsApp, Viber, or Telegram confirming your booking details. If you require immediate confirmation, please call or text us on WhatsApp or Viber at [+357 99415889] between 07:00 and 23:00.
I want to return my car early; will any penalty charges apply?
Please note that we will be unable to give a refund if you return the vehicle early.
I will be arriving in Cyprus on a day which I believe is a holiday. Are you operational on holidays?
Yes, we operate 24/7/365, which means we will provide you with the car you need at any time of the day or night, any day of the year. However, please note that outside the working hours, extra charges apply for rental car delivery and pick-up.
Is a deposit required for renting a vehicle?
No, but a valid credit card is required for no-shows fees. You can always cancel your reservation 48 hours before car pick up. In case of a no-show, we will charge you on the card you provide upon reservation.
Is it possible to rent the car with a Debit Card, not a Credit Card?
Yes, both Debit and Credit Card can be used to rent a car. However, please ensure that you have enough money in your account to cover your rent and excess.
Is my rental car going to be air-conditioned?
Yes, all our cars are equipped with premium, working AC.
What if my plane is delayed?
Do not worry, if we have your flight number, we will monitor the flight and be there when you come out. If you have lost luggage or are being held up at the airport for any other reason, you must inform us about any extra time you need via mobile, Viber or WhatsApp [+357 99415889].
What is excess?
In the context of a rent-a-car or car rental business, “excess” refers to the amount that the renter is responsible for in the event of damage to or theft of the rental vehicle. This term is most commonly used in the insurance aspect of car rental. Here’s a bit more detail:
1. Excess Amount: This is the maximum amount that a renter would have to pay if there is any damage to the rental car. For example, if the excess is set at €500 and the damage costs €1500, the renter would only be responsible for the first €500, and the insurance would cover the rest.
2. Excess Reduction: Many car rental companies offer an excess reduction option for an additional fee. By paying this fee, the renter can reduce the excess amount they would be liable for in case of an accident or damage. This is a form of supplementary insurance.
3. Importance for Renters: Understanding the excess amount is crucial for renters to gauge their potential financial liability. It’s a key factor in the overall cost of renting a car, especially when considering different insurance options offered by the rental company.
4. Variations by Country and Company: The terms and conditions, including the excess amount and options for reduction, can vary significantly depending on the country and the individual rental company’s policies.
5. Collision Damage Waiver (CDW): Often, car rental prices include a Collision Damage Waiver, which limits the renter’s liability to the excess amount. However, it’s important to read the terms carefully, as certain types of damage might not be covered.
In summary, “excess” in car rental is essentially the renter’s financial liability in case of damage to the vehicle, and it’s a critical factor to consider when choosing a rental car and the associated insurance coverage.
What is your mileage/kilometer policy?
You can drive an unlimited number of miles/kilometers in our rental car.
When insurance might not be valid?
Insurance in a car hire scenario may not be valid under certain circumstances. These can vary based on the rental company’s policies and the laws of the country where the car is rented. However, common situations where insurance might not be valid include:
Violation of Rental Agreement: If the renter violates terms of the rental agreement, such as unauthorized drivers operating the vehicle, driving under the influence of alcohol or drugs, or using the car for illegal purposes.
Unreported or Unauthorized Drivers: If someone other than the drivers listed in the rental agreement is driving at the time of the accident.
Off-Road Driving: If the vehicle is used on roads or terrain not permitted by the rental agreement, like off-road driving in a non-off-road vehicle.
Out of Area Use: If the car is driven in an area or country not covered by the rental agreement or insurance policy.
Negligent Behavior: Accidents or damages caused by reckless driving or failure to adhere to driving laws and regulations.
Failure to Report an Accident or Damage: Not reporting an accident or damage to the rental company or to the police (if required) can invalidate the insurance.
Expired Rental Period: If the damage or accident occurs outside of the agreed rental period and the renter did not extend the rental legally.
Non-Payment of Insurance Premiums: If the renter chose additional insurance but did not pay the required premiums.
Excluded Damages: Certain types of damages may be excluded from the policy, such as interior damage, damage to tires and undercarriage, or loss of personal items.
Failure to Follow Procedures: Not following the procedures for claims as outlined in the insurance policy, such as obtaining necessary documentation or contacting the insurance company in a timely manner.
It’s important for renters to thoroughly read and understand the rental agreement and insurance policy, including all terms and conditions, to ensure they are adequately covered and to know what actions or situations might invalidate their insurance coverage.
Will my car be equipped with a GPS unit that accepts English language?
Yes, all our GPS units accept English language. Furthermore, the GPS units also accept a number of other languages, include Russian, Arabic, Spanish, French and many more.
Will my luggage fit inside the rented car?
We can provide the dimensions of the car boot for your reference, but we cannot guarantee that all your luggage will fit. This greatly depends on the specific car you rent and the volume of luggage you have
Could you generate an invoice to be sent to my Company?
Certainly, we can issue an invoice billed to your company.